May 26
I love small business. In this era of giant conglomerates headed by executives who seem to be more focused on appeasing shareholders than customers, I find it refreshing to talk to people who not only own a business, but who are also out on the front lines interacting with their customers face-to-face. When I have …
Feb 26
Today’s experience is one I’ve had dozens of times before in various settings. This one involved taking a sick foster dog to the vet. (Due to this being a rescued dog, I had to take him to a vet that’s a little out of the way since they have an arrangement with our rescue organization.) …
Jan 08
I travel a lot, and I’ve gotten to know quite a few hotel chains along the way. Some of them are really good – the Hilton hotels, for example, have always treated me well and given me wonderful service. Others, I could take or leave – the Marriott hotels, for example, which typically have adequate …
Jan 07
Domino’s Pizza has done something peculiar for its 50-year anniversary: it has overhauled its pizza so that it can offer a new and improved standard style. I used to despise ordering from Domino’s because I always felt like I was paying too much for inferior pizza with tough, cardboard-like crust and bitter sauce. I’m willing …